Developed from over 20 years within a high-pressure working environment, the Calming Conflict course teaches you and your colleagues the necessary skills to identify, manage, and de-escalate stressful situations.
“Colleen has a calm, non-judgmental nature which made her perfect in the delivery of this training session. Although some aspects were challenging, I was able to use these vulnerabilities to think about elements surrounding de-escalation. I have learnt some new techniques today and will be actively developing them.”
“Valuable preparation on understanding your own self in order to gain more empathy with others.”
“I love the more holistic approach you take, how to create an environment that is more likely to prevent escalation. This really fits with our Maori viewpoint/kaupapa. Thank you for recognizing this.”
Endorsed by Dr. Chris Abbott (Consultant, Facilitator - Violence in the ED)