“I believe the details, tips and education will be very useful for my daily work as a nurse and helpful in daily life also. Appreciated very clear plan for de-escalation and tips on prevention.”
— Leah W

Happy Clients


“Colleen has a calm, non-judgmental nature which made her perfect in the delivery of this training session. Although some aspects were challenging, I was able to use these vulnerabilities to think about elements surrounding de-escalation. I have learnt some new techniques today and will be actively developing them.”

— Sam B

“Valuable preparation on understanding your own self in order to gain more empathy with others.”

— Bonnie S


“I love the more holistic approach you take, how to create an environment that is more likely to prevent escalation. This really fits with our Maori viewpoint/kaupapa. Thank you for recognizing this.”

- Melissa L

Endorsed by Dr. Chris Abbott (Consultant, Facilitator - Violence in the ED)