Developed from over 20 years within a high-pressure working environment, the Calming Conflict course teaches you and your colleagues the necessary skills to identify, manage, and de-escalate stressful situations.
Calming Conflict is committed to safeguarding personal privacy. Calming Conflict recognises that you, as a user of a website or service, have a right to control how your personal information is collected and used. Providing personal information is an act of trust and is taken seriously.
“Data” - means any data entered by you or with your authority into the website.
“Calming Conflict” - Calming Conflict Limited (NZBN: 9429046903228).
“You/Your/User” - refers to a user or legal entity registered to use an online service provided by Calming Conflict in accordance with Calming Conflict’s terms and conditions.
“Personal Information” - means information or an opinion about an identified individual, or an individual who is reasonably identifiable regardless of whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
“Service” - means an online service provided by Calming Conflict including all digital content and software residing at the fully qualified name of calmingconflict.co.nz, as well as the related third-party products or services required to provide or facilitate this software and digital content. This also includes in-person courses and other professional services provided by Calming Conflict Limited.
“Website” - means the web pages and multi-media content identified by a domain name owned by Calming Conflict Limited.
Calming Conflict’s websites and services may, from time to time, contain links to the websites of other organisations which may be of interest to you. Their inclusion cannot be taken to imply any endorsement or validation by Calming Conflict of the content of the third-party website. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. Calming Conflict is not responsible, nor does it accept any liability, for the conduct of companies linked to our websites.
Calming Conflict may use third party advertisements on websites and services. All third party advertising, if paid for, is paid for by the relevant third party advertisers and are not recommendations or endorsements byCalming Conflict or any of its affiliates. Calming Conflict is not responsible for the content (including representations) of any third party advertisement on a website. We do not have access to or control of website cookies placed by third parties.
Unless given consent to do otherwise, Calming Conflict will only collect and use personal information as set out below.
Full name, gender, date of birth, address, telephone number, mobile number, and email address are examples of information which may constitute personal information. Personal information may also include information Calming Conflict may collect about your individual preferences.
Personal information that may be requested by Calming Conflict includes, but is not limited to:
Contact information such as your full name, email address, telephone number, mobile telephone number, date of birth, residential addresses, postcodes, and contact preferences.
You location information, including, but not limited to, residential addresses, postal addresses, and IP addresses.
Feedback you provide in relation to your satisfaction and use of services provided by Calming Conflict.
Information about your interests and experiences with Calming Conflict’s products or services.
Information about your experience with third-party products or services used within Calming Conflict’s services.
When you use a service provided by Calming Conflict, personal information that may be collected includes, but is not limited to:
Usage and preference information. Calming Conflict may collect information about how you interact with a website, including the pages you visit, access times and dates, browser types, and preferences and settings that you choose.
Device information. Calming Conflict may collect information about your device such as the hardware, operating system, preferred language, unique device identifier and network IP addresses.
Personal information is requested in order to allow you to use services provided by Calming Conflict. This may facilitate or provide you with certain content, products or services, and information about such content, products or services. No user is obligated to provide personal information. Failure to do so may result in you being unable to use certain services and Calming Conflict being unable facilitate or provide you with certain content, products or services, products or service information, upcoming opportunities and promotion, offer or event information (where applicable).
Calming Conflict may also obtain your personal information from legitimate third-party sources that share data in circumstances where it is lawful and/or you have given permission for them to do so, or it is provided in a aggregated manner without personally identifiable information including name, phone numbers, exact physical addresses, email addresses, and date of birth.
Information may be collected (and combined) by Calming Conflict if you:
Subscribe to any newsletters, updates, alerts or news and media releases, or request launch or event information or information about Calming Conflict’s products or services or other information services as well as third-party products or services.
Contact Calming Conflict directly in person or via any online channels.
Sign up, register and/or log in to any Calming Conflict website or service or service provided by a trusted third-party for the purposes of providing information to Calming Conflict in accordance with the third-party’s privacy policies.
Submit any content to or participate in any way in a service, including, but not limited to, engaging with other users or taking part in the question and answer service.
Calming Conflict may collect information regarding website and service use, including, but not limited to, the date, time and duration of visits and which pages of a website are most commonly accessed. This information generally does not contain information linked to the identities of visitors, except where websites are accessed via links in an email or through a service when you are logged in. By accessing a website via links in an email Calming Conflict has sent and/or by accessing a website when you are logged into an account, you consent to the collection of such information where it is personal information.
As you navigate through Calming Conflict’s websites, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies. Such information or personal information and/or information from various third party sources may combine this anonymous information or personal information with other personal information collected from you to provide better service to website visitors and users, customise a website or service based on your preferences, compile and analyse statistics and trends, and improve a website or service for your use. Calming Conflict may combine your visitor session information or other information collected through tracking technologies with personally identifiable information from time to time in order to understand and measure your online experiences and to determine what products, promotions and services are likely to be of interest to you. By accessing a website, you consent to information about you being collected, compiled and used in this way.
Personal information collected will be used for the following primary purposes:
For the purposes stated in a privacy collection statement on a particular website or service.
To maintain the functionality of a website or service, including the provision of information to you relating to the content available on the website or through a service.
To send you any technical, administrative or legal notices regarding Calming Conflict’s websites or services.
To allow you to interact with other users of a particular service.
To facilitate payments from you and to you via a third-party.
To provide you with information about your transactions (including uploading, access to, and receipt of content on a website, and purchase transactions undertaken on a website), content, services and products.
To provide you with direct marketing materials.
To respond to customer enquiries and complaints.
To improve website, service and system administration, functionality, usability and provide other enhancements deemed reasonably necessary by Calming Conflict.
To record statistical data for marketing analysis and to conduct market research.
To share personal information with Calming Conflict companies, Calming Conflict promotional partners, trusted brands and their related bodies, corporates, and agents, and other trusted third-parties in the manner described within this policy.
If you are a business Calming Conflict trades with, to carry on Calming Conflict’s trading relationship with you including identifying and contacting you, invoicing you correctly, assessing the risks of providing credit to you or your business, and securing and recovering any debts owed to Calming Conflict.
Any other purpose as may be deemed reasonably necessary by Calming Conflict in the circumstances.
Calming Conflict will endeavour to take all reasonable steps to ensure the security of any personal information collected, and to keep this information accurate and up to date. Calming Conflict will ensure only those necessary have access to your personal information. Personal information is stored on secure servers that are protected in controlled facilities. This service may be performed on our behalf and data may be hosted by Calming Conflict’s selected data storage providers. In some cases these facilities may be overseas.
Calming Conflict may allow for information you provide to be distributed publicly for the purposes of marketing if you provideCalming Conflict with written permission (physical, email and/or social media message/comment) to do so. This information may become publicly available and may be read, collected and used by others either on our websites or outside of our websites. Calming Conflict is not responsible for the conduct of others who may read, collect and use this information.
Messages sent using a Calming Conflict service will only be made available to the sender and intended recipient(s), unless provided through a service intended for public or restricted distribution. Such messages may also be made available to Calming Conflict as well as trusted third-parties in order to provide support and assist in development of a service.
Access to your own personal information stored on a Calming Conflict database or trusted third-party database will be granted in all cases. Calming Conflict reserves the right to determine whether access is provided to personal information stored on a Calming Conflict database to the extent that is lawful for Calming Conflict to do so. Calming Conflict reserves the the right to charge reasonable processing, handling and postage fees where deemed appropriate. Calming Conflict reserves the right to reject and/or review requests for information not considered to be personal information on a case-by-case basis, unless required by law.
In the same way, a request may be made to delete personal information contained on a Calming Conflict database, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Calming Conflict being unable to facilitate certain features of a service or provide you with further information, or service access.
Calming Conflict is in no way responsible for the removal of your personal information from the lists of any third party who has previously been provided your information in accordance with this policy.
Calming Conflict (and related directors, employees, contractors and agents), Calming Conflict promotional partners and their related bodies, Calming Conflict’s corporate or trusted third-parties, other users of Calming Conflict services, and other selected service providers may contact you via any communications channel using the information you have provided in order to contact you in respect of the primary purposes for collection of personal information as stated above.