Developed from over 20 years within a high-pressure working environment, the Calming Conflict course teaches you and your colleagues the necessary skills to identify, manage, and de-escalate stressful situations.
Sometimes, even with the best intentions, communication can be misunderstood. This can often lead to unpleasant and potentially abusive or aggressive encounters. Developed from over 20 years within a high-pressure working environment, and background of de-escalation training, Calming Conflict teaches you and your colleagues the necessary skills to identify, manage, and de-escalate these situations.
The Calming Conflict course provides you with training in managing and de-escalating stressful situations, enabling you to effectively and successfully identify, manage, and de-escalate unpleasant behaviour. You’ll learn a number of techniques including scenarios based on your own workplace setting to identify confrontational body language, and aggressive behaviour that will enable to interact calmly under pressure.
The course will introduce you to a number of techniques to build your interpersonal skills, raise self-awareness, and develop confidence in stressful situations. The course will leave you with a better understanding of your own thinking and its effect on your workplace communication, enabling you to confidently de-escalate stressful situations.
Calming Conflict’s Colleen Law has 20+ years experience in high-pressure emergency departments, observing and interacting with all types of behaviour in stressful situations. She has been training colleagues in recognising and managing potentially abusive and aggressive behaviour for more than eight years.
— Leah White